Customer Support Specialist

Visitt is growing, and we’re looking for a Customer Support Specialist (Professional Services) to help us revolutionize Commercial Real Estate operations.

Visitt is an AI-driven building operations platform, built to help CRE property teams deliver exceptional building experiences, boost operational efficiencies and tenant satisfaction—all while reducing workload and costs

Ready to make an impact? Join Visitt and bring your unique touch to our innovative team!

‍

• Proactively engage with customers to optimize their account usage and product experience
• Assist in resolving issues and troubleshooting bugs to enhance customer satisfaction
• Provide support through chat, email, and phone
• Contribute to support operations improvements, such as creating helpful content and guides
• Act as a trusted advisor, offering clear, friendly, and professional responses to inquiries

‍

• Availability: Minimum commitment of three 8-hour shifts per week, flexible for both morning and afternoon shifts
• East Coast based with remaining studies of at least one and a half years
• Fluent English with excellent verbal and written communication skills
• Strong interpersonal skills with the ability to build rapport with customers
• Creative, problem-solving, adaptable, and able to handle a range of tasks
• Strong organizational and time management skills
• Proactively committed to exceeding customer expectations and providing top-tier service

Bonus Skills:

• Experience in help desk or technical support roles
• Familiarity with B2B products
• Knowledge of tools like Aircall, Intercom, Smartlook, Coview, and Monday.com is a major plus

‍

‍