Privacy Policy

1. User Data relating to individuals who our corporate customers (“Customer” or “Customers”) employ, either as managers (“Managers” or “Manager”), or as team members subject to the supervision of a Manager (“Team Members” or “Team Member”). Manager(s) and Team Member(s) will be referred collectively as “User” or “Users”;

2. Tenant Data relating to tenants (who either live or work in a managed property) and visitors of managed properties, who use the Services to create a request to be handled by our Customer’s Users (“Tenant” or “Tenants”);  

3. Visitor Data relating to individuals who visit Tenants or Customers, or otherwise individuals whose entrance to a managed property is requested by a Tenant or Customer, such as vendors, contractors, professionals, Tenants’ clients, or casual visitors (“Visitor” or “Visitors”);

4. Website Visitor, CRM & Prospects Data relating to visitors of our website, participants at our events, partners, investors and any prospective partner or investor, Customers, Tenants, or Visitors who visits or otherwise interacts with any of our websites, mobile application, online ads and content, emails or other communications under our control (“Sites”); and

5. Communication Data in relation to our Services.

Specifically, this Privacy Policy describes our practices regarding –

If you are a User, Tenant, Visitor, website visitor, partner, investor or prospect (“you”) - please read this Privacy Policy carefully and make sure that you fully understand and agree to it.

You are not legally required to provide us with any personal data, and may do so (or avoid doing so) at your own discretion. If you do not wish to provide us with your personal data, or to have it processed by us or any of our Service Providers (defined in Section 4) as described below, please refrain from accessing, using or registering for our Services. If you are a User on behalf of a Customer that is using the Services, we suggest that you contact the Customer’s account administrator with any questions about the Service. You should also let the Customer’s account administrator know if you do not want to be registered to the Services.

1. Data Collection

(i) User Data: Our Services enable registered Users to manage and operate properties’ daily maintenance, handle Tenants’ requests submitted to the Services, and complete daily tasks. Our Services also assist Managers in supervising Team Members through their daily responsibilities and duties via a designated Manager’s zone. Therefore, Visitt collects the following types of personal data relating to Users –

• User Profile Information (full name, position, e-mail address, and mobile phone number);

• User-Generated Content (communications between Team Members and Managers, Team Members and Tenants, location within a managed property, tasks completed, amenities, time frames for completion of tasks, etc.);

• Usage Information (connectivity, technical and aggregated usage data and activity logs, log-in and log-out time, IP addresses, device and mobile app data [like type, OS, device ID, app version, browser version, locale, time-zone and language settings used], session recordings and analytics, and the cookies and pixels installed or utilized on their device);  

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(ii) Tenant Data: Our Services enable registered Tenants to create requests to be handled by a User, track its status, and receive updates and notifications following an action related to such a request. In addition, the Services allow Tenants to communicate through the Services with the Tenants handling their requests and to upload an image or a text describing the request’s subject matter. When Tenants are using the Services, we Visitt collects the following types of personal data relating to Tenants –

• Tenant Profile Information (full name, address [i.e., the location within the managed property from which the Tenant has created a request], email address, and mobile phone number);

• Tenant Generated Content (Content included in communications between Tenants, Tenants, and Users, amenities, and otherwise Content uploaded or generated by a Tenant such as information about deliveries Tenants receive, and when creating a request, such as an image or text, etc.).

• Usage Information (connectivity, technical and aggregated usage data and activity logs, log-in and log-out time, IP addresses, device and mobile app data [like type, OS, device ID, app version, browser version, locale, time-zone and language settings used], session recordings and analytics, and the cookies and pixels installed or utilized on their device);

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(iii) Visitor Data: Visitor Data may be collected and/or provided to us by the Visitors themselves or by the Tenant or Customer authorizing the Visitor’s entrance to the managed property. We may collect or receive the following types of personal data concerning Visitors -

• Visitor Contact Information (full name, information about the visit, phone number, email)

• Visitor Generated Content (content submitted or uploaded by the Visitor to the Services)

(iv) Website Visitor, CRM & Prospect Data: We collect the following types of personal data concerning our website visitors, Users, Tenants, partners, investors and prospects –

• Usage Information (connectivity, technical and aggregated usage data, such as User agent, IP addresses, device data (like type, OS, device ID, browser version, locale and language settings used), activity logs, session recordings, and the cookies and pixels installed or utilized on our Sites and/or their device);  

• Business Account Information (contact, contractual and billing details concerning our Customers, which may also contain the details of their internal focal persons who directly engage with Visitt on behalf of their organization, e.g., the account administrators, billing contacts and authorized signatories on behalf of the Customer or partner; as well as details concerning their needs and preferences, as identified by us or recognized through our engagement with them);

• Prospect Information (contact and business details, our communications with prospects (correspondences, call and video recordings, call transcripts, and analyses thereof), as well as any needs, preferences, attributes and insights relevant to our potential engagement).

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(v) Communications Data (with Users, Tenants, prospects etc.): We collect direct interactions and communications with us (including recordings and transcripts of your calls, emails, form submissions, screen views shared between Visitt and you, and chats with us, e.g., for customer service, user enablement, feedback, support and training purposes or otherwise through LinkedIn or Facebook).

We collect such data either automatically, through the data subject’s interaction with us or with our Sites or Services; or through third-party services, social media, analytics tools, events we organize or participate in, and other business initiatives.  

To the extent that any of the above-mentioned data only pertains to a non-human entity (e.g., the phone number or bank account of a company or business), we will not regard it as “personal data” and this Privacy Policy does not apply to it.

2. Data Uses

We use personal data as necessary for the facilitation and performance of our Services; to comply with our legal and contractual obligations; and to support our legitimate interests in maintaining and improving our Services; providing customer service and technical support; and protecting and securing our Users, Tenants, partners, investors, ourselves, and our Services.

If you reside or are using the Services in a territory governed by privacy laws under which "consent" is the only or most appropriate legal basis for the processing of personal data (in general, or specifically with respect to the types of personal data you expect or elect to process or have processed by, or via the Services, e.g. ‘special categories’ under the GDPR), providing such personal data and using the Services, as well as your acceptance of our Terms of Use and this Privacy Policy will be deemed as your consent to the processing of your personal data for all purposes detailed in this Policy. If you wish to revoke such consent, please contact us at privacy@visitt.io.  

Specifically, we use personal data for the following purposes:

3. Data Location & Retention

Data Location: Given the fact that Visitt operates in many jurisdictions worldwide, your personal data may be maintained, processed and stored by us and our authorized Service Providers (defined below) in multiple locations, including in the United States, the EU and Israel and other jurisdictions, as reasonably necessary for the proper performance and delivery of our Services, or as may be required by law.

While privacy laws may vary between jurisdictions, Visitt and its Service Providers are each committed to protect personal data in accordance with this Privacy Policy, reasonable and customary industry standards, and such appropriate lawful mechanisms and contractual terms requiring adequate data protection, regardless of any lesser legal requirements that may apply in the jurisdiction to which such data is transferred.  For data transfers from the EU or UK we have entered into Standard Contractual Clauses. You can obtain a copy by contacting us as indicated in Section 10 below.  

Data Retention: We will retain your personal data for as long as it is reasonably necessary for us to maintain and expand our relationship and provide you with our Services and offerings; in order to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes (i.e. as required by laws applicable to financial solutions, log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), all in accordance with our contractual terms and data retention policy.

Please note that except as required by applicable law or our specific agreements with you, we will not be obligated to retain your personal data for any particular period, and we are free to securely delete it or restrict access to it for any reason and at any time, with or without notice to you. If you have any questions about our data retention policy, please contact us by e-mail at privacy@visitt.io.    

4. Data Sharing

Legal Compliance: In exceptional circumstances, we may disclose or allow government and law enforcement officials access to your personal data, in response to a subpoena, search warrant or court order (or similar requirement) and where such disclosure is necessary to comply with applicable laws and regulations. Such disclosure or access may occur if we believe in good faith that: (a) we are legally compelled to do so; (b) disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; or (c) such disclosure is required to protect the security or integrity of our Services.  

Service Providers: We engage selected third-party companies and individuals to perform services complementary to our own. Such Service Providers may provide hosting and server co-location services, communications and content delivery networks (CDNs), billing and payment processing services, data and cyber security services, fraud detection and prevention services, web and mobile analytics, e-mail, text messages and web/mobile notification distribution, monitoring and analytics services, data optimization and marketing services, social and advertising networks, content providers, e-mail, voicemails, support and customer relation management systems, call and session recording services, and our legal, financial and compliance advisors (collectively, “Service Providers“).  

These Service Providers may have access to your personal data, depending on each of their specific roles and purposes in facilitating and enhancing our Services, and may only use it for such limited purposes as determined in our agreements with them. Should you decide to directly engage with any of Visitt’s Service Providers, please note that such engagement is beyond the scope of the terms applicable to your engagement with Visitt, including this Privacy Policy, and will therefore be covered by the Service Provider’s terms and policies.  

Our Service Providers shall be deemed as ‘processors’ in circumstances where Visitt assumes the role of ‘controller’; and where Visitt acts as the ‘processor’ for our Customers, the Service Provider shall be deemed our ‘sub-processor’, as further described in Section 9 below.  

Third Party Websites and Services: Our Services may also include links to third-party websites, and integrations with third party services. Such websites and third-party services, and any information you process, submit, transmit or otherwise use with such websites and third-party services, are governed by such third party’s terms and privacy practices and policies, and not by this Privacy Policy. We encourage you to carefully read the terms and privacy policies of such website and third-party services.  

Sharing Personal Data with our Customers: If you are a Tenant, we may share your personal data with the Customer that owns the account to which the property you reside or work is related. We may do so when you create a request, communicate with the Customer through the Services, or when sharing such personal data is required in order to provide you with the Services (such as when we need to share your address with the Customer or its Manager so they could handle your request). When such personal data is being shared, our Customer may allow its individuals to access such personal data, but only to the extent required to provide the Services. Note that we will not share Tenants’ personal data with other Customers, but only with the specific Customer related to the Tenant’s address and property.

If you are a User, we may share your personal data with the Customer that owns the account to which you are registered (i.e., the Customer that you are using the Services on behalf of). We may do so in order to allow the Customer or the applicable Manager to supervise its Users work, tasks’ status and provide the Customer with information on the timeframe in which the User completed tasks.

Protecting Rights and Safety: We may share your personal data with others if we believe in good faith that this will help protect the rights, property, or personal safety of Visitt, any of our Users, Tenants, partners or Customers, or any members of the general public.

Visitt  Subsidiaries and Affiliated Companies: We may share personal data internally within our group of companies, including our US affiliate Visitt Inc., for the purposes described in this Privacy Policy. In addition, should Visitt or any of its subsidiaries or affiliates undergo any change in control or ownership, including by means of merger, acquisition or purchase of substantially all or part of its assets, your personal data may be shared with the parties involved in such an event. If we believe that such change in control might materially affect your personal data then stored with us, we will notify you of this event and the choices you may have via e-mail or prominent notice on our Services.

For the avoidance of doubt, Visitt may share your personal data in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such data non-personal and/or anonymous. We may transfer, share or otherwise use non-personal data at our sole discretion and without the need for further approval.

5. Cookies & Tracking Technologies

Cookies are packets of information sent to your web browser and then sent back by the browser each time it accesses the server that sent the cookie. Some cookies are removed when you close your browser session. These are the “Session Cookies.” Some last for longer periods and called “Persistent Cookies.” We use both types.  

We use Persistent Cookies to remember your log-in details and make it easier for you to log-in the next time you access the Services. We may use this type of cookies and Session Cookies for additional purposes, to facilitate the use of the Services’ features and tools.

Every browser allows you to manage your cookies preferences. Please bear in mind that disabling cookies may complicate or even prevent you from using certain parts of features of the Services. However, the use of cookies may be subject to additional rules including your consent, as further explained in our Cookie Policy.

Please note that if you get a new computer or device, install a new browser, erase or otherwise alter your browser’s cookie file (including upgrading certain browsers), you may also clear the opt-out cookies installed once you opt-out, so an additional opt-out will be necessary to prevent additional tracking.

6. Communications

Service Communications: We may send you notifications (through any of the means available to us, including by email or SMS) of changes or updates to our Services, billing issues, service changes, etc. However, please note that you will not be able to opt-out of receiving certain service communications which are integral to the operation of our Services and your use thereof (like billing notices).

Promotional Communications: We may also notify you about new features, additional offerings, better ways to use the Services, events and special opportunities or any other information we think you will find valuable. We may provide such notices through any of the contact means available to us (e.g., phone, SMS, mobile notifications or e-mail), through the Services, or through our marketing campaigns on any other sites or platforms.

If you do not wish to receive such promotional communications, you may notify Visitt at any time by contacting us at privacy@visitt.io, or by following the “unsubscribe”, “stop”, “opt-out” or “change e-mail preferences” instructions contained in the promotional communications you receive.

7. Data Security

We and our hosting services implement systems, applications and procedures to secure your personal data, and to reduce the risks of theft, damage, loss of data, or unauthorized access or use of personal data. These measures are aimed to provide sound industry standard security. However, although we make efforts to protect your privacy, we cannot guarantee that the Services will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

8. Data Subject Rights

If you wish to exercise your rights under any applicable law, such as the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), to request access to, and rectification or erasure of your personal data held with Visitt, or to restrict or object to such personal data’s processing, or to port such personal data or to exercise the right to equal services and prices (each to the extent available to you under the laws which apply to you), please contact us at privacy@visitt.io. If you are a GDPR-protected individual, you also have the right to lodge a complaint with the relevant supervisory authority in the EU or in the UK as applicable to you.

When you ask us to exercise any of your rights under this policy or applicable law, we may need to ask you to provide us certain credentials to make sure that you are who you claim you are, to avoid disclosure to you of personal data related to others and to ask you to provide further information to better understand the nature and scope of the data to which your request pertains. Such additional information will be then retained by us for legal purposes (e.g., as proof of the identity of the person submitting the request), in accordance with Section 3 above.  

We may redact from the data which we will make available to you, any personal data or confidential information related to others.

9. Controller/Processor

Certain data protection laws and regulations, such as the GDPR or the CCPA, typically distinguish between two main roles for parties processing personal data: the “controller” (or the “business” under the CCPA), who determines the purposes and means of processing; and the “data processor” (or the “service provider” under the CCPA), who processes the data on behalf of the controller. Below we explain how these roles apply to our Services, to the extent that such laws and regulations apply.

Visitt is the “controller” of Usage Information, Business Account Information, Website Visitor, CRM & Prospects Data, and Communication Data and assumes the responsibilities of a controller (solely to the extent applicable under law), as set forth in this Privacy Policy. In such instances, our Service Providers processing such data will assume the role of “processor”.  

Visitt is the “processor” of User Profile Information, User Generated Content, Tenant Profile Information, Tenant Generated Content, and Visitor Data. In such instances, our Customer shall be deemed the “controller” of such data, and Visitt will process such data on the Customer’s behalf, as its “processor”, in accordance with its reasonable instructions, subject to this Privacy Policy, and the commercial and data processing agreements executed between Visitt and such Customers (as applicable). Visitt’s Service Providers shall then act as designated sub-processors in these instances. Visitt’s Customers will be responsible for meeting any legal requirements applicable to controllers (such as obtaining their consent or establishing other legal basis for processing).

10. Additional Notices & Contact Details

Updates and Amendments: We may update and amend this Privacy Policy from time to time by posting an amended version on our applicable platforms. The amended version will be effective as of the date it is published. We will provide a 10-day prior notice if we believe any substantial changes are involved via any of the communication means available to us or via the Services. After such notice period, all amendments shall be deemed accepted by you.

External Links: While our Services may contain links to other websites or services, we are not responsible for their privacy practices. We encourage you to pay attention when you leave our Services for the website or application of such third parties, and to read the privacy policies of each and every website and service you visit. This Privacy Policy applies only to Visitt’s Services.

Our Services are not designed to attract children under the age of 16: We do not knowingly collect personal data from children and do not wish to do so. If we learn that a person under the age of 16 is using the Services, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any personal data stored with us with regard to such child. If you believe that we might have any such data, please contact us by e-mail at privacy@visitt.io.  

Questions, concerns or complaints: If you have any comments or questions regarding our Privacy Policy, or if you have any concerns regarding your personal data held with us, please contact us at: privacy@visitt.io

If you are a GDPR-protected individual, you also have the right to lodge a complaint with the relevant supervisory authority in the EU or in the UK as applicable to you.      

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Last updated: September 9, 2021