You are not legally required to provide us with any personal data, and may do so (or avoid doing so) at your own discretion. If you do not wish to provide us with your personal data, or to have it processed by us or any of our Service Providers (defined in Section 4) as described below, please refrain from accessing, using or registering for our Services. If you are a User on behalf of a Customer that is using the Services, we suggest that you contact the Customer’s account administrator with any questions about the Service. You should also let the Customer’s account administrator know if you do not want to be registered to the Services.
1. Data Collection
(i) User Data: Our Services enable registered Users to manage and operate properties’ daily maintenance, handle Tenants’ requests submitted to the Services, and complete daily tasks. Our Services also assist Managers in supervising Team Members through their daily responsibilities and duties via a designated Manager’s zone. Therefore, Visitt collects the following types of personal data relating to Users –
(ii) Tenant Data: Our Services enable registered Tenants to create requests to be handled by a User, track its status, and receive updates and notifications following an action related to such a request. In addition, the Services allow Tenants to communicate through the Services with the Tenants handling their requests and to upload an image or a text describing the request’s subject matter. When Tenants are using the Services, we Visitt collects the following types of personal data relating to Tenants –
(iii) Visitor Data: Visitor Data may be collected and/or provided to us by the Visitors themselves or by the Tenant or Customer authorizing the Visitor’s entrance to the managed property. We may collect or receive the following types of personal data concerning Visitors -
(iv) Website Visitor, CRM & Prospect Data: We collect the following types of personal data concerning our website visitors, Users, Tenants, partners, investors and prospects –
(v) Communications Data (with Users, Tenants, prospects etc.): We collect direct interactions and communications with us (including recordings and transcripts of your calls, emails, form submissions, screen views shared between Visitt and you, and chats with us, e.g., for customer service, user enablement, feedback, support and training purposes or otherwise through LinkedIn or Facebook).
We collect such data either automatically, through the data subject’s interaction with us or with our Sites or Services; or through third-party services, social media, analytics tools, events we organize or participate in, and other business initiatives.
2. Data Uses
We use personal data as necessary for the facilitation and performance of our Services; to comply with our legal and contractual obligations; and to support our legitimate interests in maintaining and improving our Services; providing customer service and technical support; and protecting and securing our Users, Tenants, partners, investors, ourselves, and our Services.
Specifically, we use personal data for the following purposes:
To facilitate, operate, and provide our platform and Services;
To authenticate the identity of our Users and Tenants, and to allow them to access and use our Services;
To provide assistance and support to our Users and Tenants;
To share your data with our Service Providers (as defined in Section 4);
To gain a better understanding on how you use and interact with our Services, and how we could improve the user experience for you and others, and continue improving our products, offerings and the overall performance of our Services;
To contact you with general or personalized service-related messages, as well as promotional messages that may be of specific interest to you (as further described in Section 6 below);
To facilitate, sponsor and offer certain events, contests and promotions;
To support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud, error or any illegal or prohibited activity;
To create aggregated statistical data, inferred non-personal data or anonymized or pseudonymized data (rendered non-personal), which we or our business partners may use to provide and improve our respective services, or for any other purpose; and
To comply with applicable laws and regulations.
We do not sell your personal information, including though not solely as defined under the California Consumer Privacy Act (CCPA).
3. Data Location & Retention
Data Location: Given the fact that Visitt operates in many jurisdictions worldwide, your personal data may be maintained, processed and stored by us and our authorized Service Providers (defined below) in multiple locations, including in the United States, the EU and Israel and other jurisdictions, as reasonably necessary for the proper performance and delivery of our Services, or as may be required by law.
Data Retention: We will retain your personal data for as long as it is reasonably necessary for us to maintain and expand our relationship and provide you with our Services and offerings; in order to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes (i.e. as required by laws applicable to financial solutions, log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), all in accordance with our contractual terms and data retention policy.
Please note that except as required by applicable law or our specific agreements with you, we will not be obligated to retain your personal data for any particular period, and we are free to securely delete it or restrict access to it for any reason and at any time, with or without notice to you. If you have any questions about our data retention policy, please contact us by e-mail at firstname.lastname@example.org.
4. Data Sharing
Legal Compliance: In exceptional circumstances, we may disclose or allow government and law enforcement officials access to your personal data, in response to a subpoena, search warrant or court order (or similar requirement) and where such disclosure is necessary to comply with applicable laws and regulations. Such disclosure or access may occur if we believe in good faith that: (a) we are legally compelled to do so; (b) disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; or (c) such disclosure is required to protect the security or integrity of our Services.
Service Providers: We engage selected third-party companies and individuals to perform services complementary to our own. Such Service Providers may provide hosting and server co-location services, communications and content delivery networks (CDNs), billing and payment processing services, data and cyber security services, fraud detection and prevention services, web and mobile analytics, e-mail, text messages and web/mobile notification distribution, monitoring and analytics services, data optimization and marketing services, social and advertising networks, content providers, e-mail, voicemails, support and customer relation management systems, call and session recording services, and our legal, financial and compliance advisors (collectively, “Service Providers“).
Our Service Providers shall be deemed as ‘processors’ in circumstances where Visitt assumes the role of ‘controller’; and where Visitt acts as the ‘processor’ for our Customers, the Service Provider shall be deemed our ‘sub-processor’, as further described in Section 9 below.
Sharing Personal Data with our Customers: If you are a Tenant, we may share your personal data with the Customer that owns the account to which the property you reside or work is related. We may do so when you create a request, communicate with the Customer through the Services, or when sharing such personal data is required in order to provide you with the Services (such as when we need to share your address with the Customer or its Manager so they could handle your request). When such personal data is being shared, our Customer may allow its individuals to access such personal data, but only to the extent required to provide the Services. Note that we will not share Tenants’ personal data with other Customers, but only with the specific Customer related to the Tenant’s address and property.
If you are a User, we may share your personal data with the Customer that owns the account to which you are registered (i.e., the Customer that you are using the Services on behalf of). We may do so in order to allow the Customer or the applicable Manager to supervise its Users work, tasks’ status and provide the Customer with information on the timeframe in which the User completed tasks.
Protecting Rights and Safety: We may share your personal data with others if we believe in good faith that this will help protect the rights, property, or personal safety of Visitt, any of our Users, Tenants, partners or Customers, or any members of the general public.
For the avoidance of doubt, Visitt may share your personal data in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such data non-personal and/or anonymous. We may transfer, share or otherwise use non-personal data at our sole discretion and without the need for further approval.
5. Cookies & Tracking Technologies
Cookies are packets of information sent to your web browser and then sent back by the browser each time it accesses the server that sent the cookie. Some cookies are removed when you close your browser session. These are the “Session Cookies.” Some last for longer periods and called “Persistent Cookies.” We use both types.
We use Persistent Cookies to remember your log-in details and make it easier for you to log-in the next time you access the Services. We may use this type of cookies and Session Cookies for additional purposes, to facilitate the use of the Services’ features and tools.
Please note that if you get a new computer or device, install a new browser, erase or otherwise alter your browser’s cookie file (including upgrading certain browsers), you may also clear the opt-out cookies installed once you opt-out, so an additional opt-out will be necessary to prevent additional tracking.
Service Communications: We may send you notifications (through any of the means available to us, including by email or SMS) of changes or updates to our Services, billing issues, service changes, etc. However, please note that you will not be able to opt-out of receiving certain service communications which are integral to the operation of our Services and your use thereof (like billing notices).
Promotional Communications: We may also notify you about new features, additional offerings, better ways to use the Services, events and special opportunities or any other information we think you will find valuable. We may provide such notices through any of the contact means available to us (e.g., phone, SMS, mobile notifications or e-mail), through the Services, or through our marketing campaigns on any other sites or platforms.
If you do not wish to receive such promotional communications, you may notify Visitt at any time by contacting us at email@example.com, or by following the “unsubscribe”, “stop”, “opt-out” or “change e-mail preferences” instructions contained in the promotional communications you receive.
7. Data Security
We and our hosting services implement systems, applications and procedures to secure your personal data, and to reduce the risks of theft, damage, loss of data, or unauthorized access or use of personal data. These measures are aimed to provide sound industry standard security. However, although we make efforts to protect your privacy, we cannot guarantee that the Services will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.
8. Data Subject Rights
If you wish to exercise your rights under any applicable law, such as the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), to request access to, and rectification or erasure of your personal data held with Visitt, or to restrict or object to such personal data’s processing, or to port such personal data or to exercise the right to equal services and prices (each to the extent available to you under the laws which apply to you), please contact us at firstname.lastname@example.org. If you are a GDPR-protected individual, you also have the right to lodge a complaint with the relevant supervisory authority in the EU or in the UK as applicable to you.
When you ask us to exercise any of your rights under this policy or applicable law, we may need to ask you to provide us certain credentials to make sure that you are who you claim you are, to avoid disclosure to you of personal data related to others and to ask you to provide further information to better understand the nature and scope of the data to which your request pertains. Such additional information will be then retained by us for legal purposes (e.g., as proof of the identity of the person submitting the request), in accordance with Section 3 above.
We may redact from the data which we will make available to you, any personal data or confidential information related to others.
Certain data protection laws and regulations, such as the GDPR or the CCPA, typically distinguish between two main roles for parties processing personal data: the “controller” (or the “business” under the CCPA), who determines the purposes and means of processing; and the “data processor” (or the “service provider” under the CCPA), who processes the data on behalf of the controller. Below we explain how these roles apply to our Services, to the extent that such laws and regulations apply.
10. Additional Notices & Contact Details
Our Services are not designed to attract children under the age of 16: We do not knowingly collect personal data from children and do not wish to do so. If we learn that a person under the age of 16 is using the Services, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any personal data stored with us with regard to such child. If you believe that we might have any such data, please contact us by e-mail at email@example.com.
If you are a GDPR-protected individual, you also have the right to lodge a complaint with the relevant supervisory authority in the EU or in the UK as applicable to you.
Last updated: September 9, 2021