One connected app that covers all your tenant needs.
Easier requests for happier tenants.
In Visitt's chat-based tenant portal app, tenants submit requests with photos in one click. Visitt tags them to the right team and tracks satisfaction scores across properties.
- Real-time chat in the request Tenants simply type their issue and attach photos or videos. Your team and tenants share updates and questions.
- Automatic work orders Every request becomes a work order in Visitt, tagged to the right tenant, unit, property, and team.
- Instant status updates Tenants track statuses and are notified when requests are received, assigned, in progress, or complete.
- Track tenant satisfaction When a work order closes, tenants get a quick survey to rate the service.
Book any building resource in seconds.
Tenants check availability and book from their phone. The calendar updates for everyone.
- Real-time availability Tenants see slots and costs for conference rooms, freight elevators, loading docks, and rooftop spaces. [Learn more about Amenity Reservations →]
- Custom booking rules Set booking windows, duration, billable time slots, and questionnaires to capture details upfront.
- Photo galleries and divisible spaces Show off your spaces with photos. Rooms can be booked whole or in sections.
- Chat on reservations Amenity bookings are also chat-based for direct communication.
Make it your property app, not ours.
Visitt's Tenant App showcases your property and brand. Tenants see a polished, professional experience, and you can manage it all.
- Brand your company Each property or portfolio gets its own brand for enhanced tenant experience.
- Self-managed app interface Property admins build their own app experience (branding, pages, settings) with a live editor and preview before you publish.
Visitor access that's secure and seamless.
Tenants invite visitor from the app, and guests get a QR code. Your front desk knows who's expected, and security gets AI watchlist alerts if flagged individuals arrive.
- Tenants control pre-registration Tenants send visitors branded invites, and visitors receive QR codes before arrival. Your front desk instantly sees who's expected.
- Customize the visitor invites Send branded visitor invitations with your property’s image and arrival instructions.
- Credentials that work with your systems Visitor QR codes work with existing access control and turnstiles. Approved guests simply scan and enter.
- AI Watchlist that scans 24/7 Tenant admins add names to their own screening list, and flagged individuals trigger alerts when they attempt to check in. [learn more about Visitt AI ]
The building updates tenants actually see.
Announcements, alerts, and events show up right in the same app tenants submit requests and book amenities.
- Branded broadcasts Property managers send company-branded announcements – real-time alerts, updates, requests, and more – directly to the tenant app.
- Custom Tenant Pages Create custom pages for tenant resources: building directories, amenity hours, parking, events, and building tours. Learn more about Tenant Communications →
Tenants know when the package arrives and when to pick it up.
When a package is scanned at the front desk, the tenant automatically gets notified with pickup instructions. No more delays.
- Instant delivery alerts Tenants receive real-time alerts with pickup instructions when deliveries arrive.
- E-signature pickup Tenants confirm collection by digitally signing in the app..
- Set notification preferences Tenants decide about in-app notification, email, or SMS.
Every tenant interaction becomes operational data.
Visitt connects tenant experience and operations in one place. Requests become work orders, bookings go to billing, and AI flags recurring issues.
Mobile Tenant app & Tenant portal
The tenant app with the highest engagement in CRE.
Chat-based app
Tenants and property teams chat and share updates in one click.
Service Requests
Automatically queued as work orders and tagged to the right property and team.
Amenity and resource bookings
Tenants book and pay for amenities right in the app.
Secure visitor access
Tenants register guests and control their watchlist entries.
Tenant Satisfaction surveys
Track tenant satisfaction across your property and portfolio.
Broadcast building news
Keep tenants in the loop with update and announcements.
Self-service branded app
Showcase your property with a professional and branded experience for tenants.
FAQ
What can tenants do in the Tenant App?
They can submit service requests with photos, get notified when packages arrive, pre-register visitors and send digital passes, book conference rooms, freight elevators, rooftop spaces, and more, see building announcements, and RSVP to events. It's an app for tenants that automatically delivers everything into your operations platform.
How do service requests work?
Tenants describe the issue in a chat-style interface and attach photos or videos. The request becomes a work order in Visitt immediately—tagged to the tenant, unit, and property. The chat stays open throughout the work order lifecycle, so tenants and your team can exchange updates in real time. Tenants can track status in the app, so they don't have to call for updates.
Can tenants manage their own visitors?
Yes. Tenants pre-register guests and send them a digital QR code. Visitors scan in at the lobby without calling the front desk. Tenants can also add names to their own watchlist to screen certain visitors.
What amenities can tenants book?
Any resource you configure: conference rooms, freight elevators, loading docks, rooftop spaces, wellness studios, podcast rooms—everything the building has to offer. Tenants see real-time availability and book instantly.
How do package notifications work?
When your mailroom staff scans a package, the tenant gets a push notification with pickup instructions. When they collect it, they confirm with an e-signature in the app. You have a digital record of every delivery and pickup.
Is the app branded to our building?
Yes. The Tenant App is fully personalized with your logo, colors, and imagery so that tenants see your brand. Property admins can manage branding, pages, and settings themselves using a live editor—no code or Visitt support required.
How does Tenant App connect to operations?
Every tenant interaction flows into your Visitt operations platform. Requests become work orders automatically. Amenity bookings flow into billing. Recurring issues are flagged by Visitt AI for escalation. You're not managing a separate tenant system because it's all connected.
How does the Tenant App improve tenant satisfaction?
Tenants get faster responses, real-time status updates, and self-service access to building resources. They're not waiting on hold, chasing emails, or wondering if anyone saw their request. That adds up to a better experience—and better retention.
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