Better communication, from your team to your tenants.
Keep tenants in the loop, instantly.
Every work order has a built-in chat for messages, photos, and videos. Technicians update progress, tenants add context, and the full conversation is recorded.
- Messages, photos, and videos Tenants and team members share updates in the work order chat thread.
- @Mentions and notifications Tag team members to loop them in. Everyone gets notified when there's a new message.
- Full conversation history Every message stays with the work order for easy reference.
Reach every tenant and track every message opened.
When the elevator's down or there's a water shutoff, broadcast to your portfolio, property, or specific floors. Messages go out via notifications, email, and in-app, and see who opened it.
- Send to the right audience Broadcast portfolio-wide or narrow it to one building, floor, or unit.
- Multiple channels in one click Instant notification, email, and in-app message go out together.
- Branded emails Customize with your logo, colors, and headers for a polished look.
- Built-in AI Writing Assistant Polish your messaging before sending to a wide audience. [Learn more about Visitt AI →]
- Delivery tracking See who received and opened your message.
Property resources that tenants can actually find.
Create building pages that tenants can search themselves, with directories, amenity guides, policies, and more. Edit and publish live across your property or portfolio.
- Pages for what tenants want to know Include events, directories, amenity hours, parking rules, move-in checklists, and emergency procedures.
- Document library Keep amenity waivers, manuals, and building policies that tenants access on demand.
- Edit and publish instantly Update events and details in Visitt, and it's live immediately.
- Professional layouts Clean, consistent templates across all pages.
- Easy tenant search Tenants find answers fast and you focus on operations.
Professional service updates in every language your team speaks.
Your multilingual team writes more confidently in their preferred language. Visitt's AI tools translate work orders and polish chats for faster resolution and happier tenants.
- AI Live Translate Your team writes in their preferred language, and tenants see it translated instantly
- AI Writing Assistant "Coming soon" becomes "We're en route and will arrive shortly. [Learn more about Visitt AI →]
FAQ
Can we send announcements to all tenants at once?
Yes. Broadcast to your whole portfolio, a single property, specific floors, or individual tenants. These tenant communication tools let you send via push notification, email, in-app message, or all three. Schedule ahead or send now. Delivery tracking shows who received and opened each message.
How does Live Translate work?
Your team writes in their preferred language—Spanish, Portuguese, Mandarin, whatever they're most comfortable with. Work orders are automatically translated to English for tenants. It's built into work orders and team messaging, so there's no extra step. Teams document more thoroughly when they write naturally, and tenants always get clear communication.
What does the Writing Assistant do?
It takes quick, informal messages and makes them sound professional across tenant messages, work order updates, and broadcasts. Maintain a consistent tone across your property team, even when everyone's moving fast.
Can we control what content tenants see in the app?
Completely. You can build pages for your directory, amenity hours, parking rules, and move-in instructions. Edit in Visitt, and it publishes immediately. Templates keep branding consistent across properties.
How do tenants access building information and announcements?
Through the Tenant App. Broadcasts arrive as push notifications, emails, and in-app messages. Building pages are searchable within the app—tenants type what they're looking for and find it without calling your team.
Yes. The Tenant App is fully personalized with your logo, colors, and imagery so that tenants see your brand. Property admins can manage branding, pages, and settings themselves using a live editor—no code or Visitt support required.
Every tenant interaction flows into your Visitt operations platform. Requests become work orders automatically. Amenity bookings flow into billing. Recurring issues are flagged by Visitt AI for escalation. You're not managing a separate tenant system because it's all connected.
Tenants get faster responses, real-time status updates, and self-service access to building resources. They're not waiting on hold, chasing emails, or wondering if anyone saw their request. That adds up to a better experience—and better retention.
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