How Carr Properties went from Street to Suite 84% faster with Visitt
Visitt, together with SwiftConnect, delivered unified, mobile-first, and secure visitor access at One Congress, Boston.
29+ hours
of front desk time reclaimed monthly
84%
faster visitor check-in
80%
of entries initiated via customer app
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"At Carr Properties, innovation and an exceptional customer experience go hand in hand. Through our partnership with Visitt, we’ve created a platform that scales technology and integrations — from visitor management to data analytics and beyond — strengthening connectivity and performance across the portfolio. It’s a key part of how we continue advancing our standard of continual operational excellence.."
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The Collaboration
Powered by Visitt and SwiftConnect
Visitt integrated SwiftConnect into its connected operations platform to create a frictionless visitor experience for Carr Properties, reducing the median check-in time to just 20 seconds.. The result: secure, efficient, and scalable access that enhances customer experience and operational control across One Congress.
The Opportunity
Creating a Seamless Visitor Experience
At One Congress, Carr Properties continually seeks ways to enhance the customer and visitor experience, guided by customer feedback and a commitment to innovation. Recognizing the value of integrating technology into every touchpoint, Carr identified visitor management as an opportunity to modernize and streamline the arrival process. The goal was to centralize visitor access within Visitt, Carr’s connected operations platform. This would ensure that customers, guests, and onsite teams benefit from one seamless and secure experience, powered by a platform built to scale and unify technologies across the portfolio.
This approach set the foundation for a faster, more connected visitor experience across One Congress.
- Optimized visitor flows during peak times
- Direct visibility for tenants into visitor status
- Centralized data within one connected system
- Connected workflows for enhanced security
The solution
One Integration for One Platform
By embedding SwiftConnect’s access credentials directly into Visitt’s platform, visitors can now complete turnstile check-in seamlessly — with secure, tenant-initiated access through Visitt’s mobile app. The result is a unified, 84% faster experience powered by one connected platform.
The five-step process:
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The results
84% faster check-in, seamless tenant experience
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Beyond visitor management
Unified property operations
Do more with Visitt's AI-powered property operations platform.
- Customers get one experience
Service requests, bookings, and visitor invitations in one place. - Teams get connected workflows
Tenant, asset and building operations, all in one place. - Data gets unified
Richer data means better, faster decisions across the property portfolio.
"We're giving property teams one system for everything - service requests, booking a space, visitor access and security, you name it. By embedding SwiftConnect access credentials directly into Visitt, we removed one of the biggest frictions in building and property operations."
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"Embedding our connected access network platform directly into Visitt gave Carr's property management team exactly what they needed: one workflow for secure, seamless visitor check-in, without overloading their front desk or using multiple systems."
Security & Compliance
Automatic expiration after single use
Credential management
AI-powered automation
Watchlist screening
Complete access event tracking
Audit capability
Consistent security standards
Scalability
Speed & Efficiency
Check-in time
20 sec median time
Front desk hours reclaimed
29+ monthly
Faster, automated process
Optimized lobby flow
Tenant-issued invites
80% Tenant-Led Adoption
Security & Compliance
Automatic expiration after single use
Credential management
AI-powered automation
Watchlist screening
Complete access event tracking
Audit capability
Consistent security standards
