Smarter Work Order Management for Commercial Real Estate

Boost efficiency with AI-powered work order management — featuring intelligent automation, instant chat-based updates, and seamless mobile workflows built for modern teams.
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Work orders that work for you

Responsiveness is everything. We’ll help you get there.

  • Make it super easy for tenants to submit and track requests with the VIsitt+ tenant app or web portal
  • Auto-create work orders based on amenity bookings, maintenance rounds, or tenant interactions
  • Respond instantly with automatic tenant updates and mobile chats
  • Prioritize VIP or urgent requests in a click for on-time world-class service
  • Gauge tenant satisfaction with quick and fun surveys

Raise the bar for tenant satisfaction

Happy tenants stay longer. Visitt’s work order management solution helps you deliver.

  • Give tenants peace of mind with clear completion targets and real-time status updates
  • Automatically prioritize urgent issues so critical requests are handled faster
  • Keep service levels high with real-time feedback and satisfaction ratings

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Stay on top of billing & invoicing

Get rid of manual work & human error for good.

  • Accurately report billable work hours and costs and auto-sync data back to your accounting system
  • Real time sync of work order invoicing for fully connected workflows
  • Correct errors in a click with reverse billing, synced across your systems
  • Two-way sync of billables from Visitt to your existing accounting system
  • Pre-set work hour fees and costs for common work order tasks

Say goodbye to manual work

Let Visitt’s work order automations do the heavy lifting for you.

  • Create custom categories and workflows for common work order types
  • Set SLA benchmarks with auto due dates by category or requester
  • Instantly assign team members to the right work order, by category and expertise
  • Keep the right people in the know with custom notifications and alerts

Stay one step ahead of your day to day operations.

Work Order
Management

Never miss another due date, with automated workflows, instant updates and chat-based communications.

Preventative
Maintenance

All you need to ensure your assets
and equipment are primed for
maximum efficiency and reliability.

Compliance &
Documentation

Ensure maximum compliance and access to critical documentation on demand, from anywhere.

Anywhere
Mode

Make sure your teams can get the job done from anywhere in your property, whether online or offline.

Vendor
Management

Build better supplier relationships with a streamlined vendor management process.

Billable
Events

Sync work order billables to your accounting system with our one-click integrations.

FAQ

How does Visitt’s work order management system work?

Visitt’s work order management system is a modern, AI-powered solution that transforms how building operations teams handle service requests and tasks. Beyond simply logging and tracking work orders, Visitt uses Work Order Intelligence to automatically categorize requests, detect duplicates in real time, and surface recurring issues or hidden trends across a portfolio. Property teams get a centralized dashboard with automation for assignments, SLAs, and notifications, while tenants enjoy easy request submission, chat-based communication, and real-time updates. The result is a streamlined, proactive, and intelligent work order process that improves efficiency, reduces errors, and boosts tenant satisfaction.

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How can I streamline tenant service requests and submissions with Visitt?

Tenants can submit service requests anytime through the Visitt+ mobile app or web portal, attaching photos, descriptions, or files to give property teams the full context. Built-in chat-based communication and real-time notifications keep tenants informed at every step without needing follow-ups by phone or email. Behind the scenes, AI automatically categorizes requests, flags duplicates, and generates clean summaries, so property teams receive clear, actionable tasks. This combination of mobile-friendly access, instant updates, and AI-driven processing makes the entire experience faster, easier, and more satisfying for tenants.

Can I automatically create work orders based on tenant interactions or amenity bookings?

Yes, Visitt’s automation engine can instantly generate work orders from tenant service requests, amenity bookings, inspections, or even recurring maintenance schedules. AI ensures requests are categorized correctly, assigns them to the right team, and sets due dates automatically, so property teams don’t need to manually track or input repetitive tasks.

Can Visitt help prioritize urgent or very important work orders?

Visitt’s AI and automation tools allow urgent or VIP requests to be identified and prioritized in real time. One-click prioritization, SLA rules, and AI-powered sentiment analysis ensure that critical or high-value tenants receive fast, reliable service while giving property teams clear visibility into what needs attention first.

Does Visitt have a mobile app for managing work orders?

Yes, Visitt is designed to be mobile-first and both property teams and tenants benefit from dedicated mobile apps. Engineers can view, update, and close work orders in the field, even without internet, with updates, photos, video and comments syncing once online again. For tenants, our Visitt+ tenant app is fully customer brandable to each property or portfolio, delivering a bespoke experience with real-time updates and built-in chat for seamless communication.

Does Visitt let me automate billing and invoicing for work orders?

Visitt tracks labor hours, materials, and service costs directly in each work order, eliminating spreadsheets and manual reconciliation. Billable line items can be added in real time, approved by tenants if needed, and automatically pushed into invoices for a seamless, auditable workflow. Visitt also integrates with leading real estate accounting platforms like MRI Software, Yardi Systems, and Rent Manager, so billables, labor costs, and invoices sync automatically across systems without duplicate entry or errors.

Can I assign work orders automatically to team members based on their expertise?

Yes, Visitt's AI-powered assignment rules automatically route work orders to the right technician or vendor based on request type, expertise, or building. This eliminates manual triage, ensures the right people handle the right jobs, and improves resolution speed while balancing team workloads more effectively.

Can I use Visitt offline to view or edit work orders without internet connectivity?

Yes, Visitt was designed for on-the-go property teams and supports full offline functionality. Engineers can access tasks, log updates, capture photos, and complete inspections even in basements or other low-connectivity areas. As soon as a connection is restored, all updates sync automatically, ensuring nothing is lost.

What work order management features help improve tenant satisfaction?

Visitt improves tenant satisfaction with easy request submission, real-time updates, branded communication, photo/file uploads, built-in chat, and quick feedback tools. The Visitt+ app is fully branded to each property or company and is the easiest tenant app on the market, helping teams deliver service that matches their customer experience standards. With faster communication and automation, response times improve by up to 3x, building trust and ensuring tenants feel heard and valued.

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