All-in-One Tenant Solutions for a Connected, Branded Experience
A Tenant App that connects & delights
Engage, respond, and effortlessly communicate in a single space
- Be accessible to your tenants, from anytime anywhere with chats and instant alerts
- Show don’t tell - easily add videos, pics, & voice messages to any chat
- Make sure your tenants never miss an important announcement with building-wide branded messaging, emails and texts
- Always reach the right audience with customized contact groups and assignments
Seamless Service, Exceptional Tenant Experience
Deliver faster, smarter, more responsive service – on the go
- Make it super easy for tenants to submit service requests, on mobile or web
- Connect with chat-based workflows to keep communications flowing in a single space
- Keep service status transparent with real time notifications - up until the job gets done
- Proactively guage how tenant satisfaction is trending with mobile tenant surveys
Seamless Amenity Management
Tenant solutions to manage shared spaces and deliver delightful experiences with ease
- Let tenants browse and book amenities in a click, chat over requests, and get instant updates to their mobile
- Easily create and manage amenities, set rules and schedules, and approve bookings
- Boost revenues with fees, charging and invoicing for amenities of your choice
- Set the number of available spots for each amenity and send instant confirmations
Stay one step ahead of customer service with Visitt’s tenant solutions.
Mobile Tenant app & Tenant portal
Make it quick & easy for tenants to receive world-class service, anytime anywhere
Next-gen Communications
Connect teams and tenants in a click with chats, real-time notifications and more
Service Requests
Seamlessly create, track and connect over requests until the job gets done
Amenity Booking
Empower tenants to discover, book and pay for amenities, straight from their app
Visitor Management
Make it easy for tenants to register guests and apartment entries in seconds
Tenant Satisfaction surveys
Gauge tenant satisfaction with quick & fun surveys and reporting
Broadcast Messages
Tenants will never miss an important news & building announcement again
Communications On-The-Go
Teams and Tenants can stay on top of their messages with real-time alerts through our branded tenant app.
FAQ
What tenant solutions are available through the Visitt app?
The Visitt tenant app centralizes all tenant-facing solutions and services in one intuitive interface. Tenants can submit and track service requests, chat with property teams in real time, receive instant notifications, book shared amenities, register guests, and access important building announcements. The app is accessible on mobile (iOS/Android) and web, with flexible branding and customization options for each property.
How can tenants submit and track service requests using the Visitt tenant app?
Tenants can create a request in seconds through the Visitt tenant app, attach photos or videos for clarity, and instantly track progress with real-time status updates. If they have questions, they can chat directly with property teams inside the same request thread, making it easy to stay in the loop. Automated notifications ensure tenants always know when work has started, is in progress, or is completed, while property teams stay on top of deadlines with built-in tracking that keeps service fast and reliable.
Can tenants receive instant notifications about service updates and building announcements?
Absolutely. The Visitt Tenant App can deliver push notifications, SMS, and email updates for work order progress, amenity bookings, visitor arrivals, and building-wide announcements. Notifications can be tailored by property teams for specific groups or audiences.
How does the Visitt tenant app handle amenity reservations and approvals?
Tenants can use the Visitt tenant app to see real-time availability of shared spaces , from conference rooms to gyms and event areas , and book them instantly. The process is simple and intuitive, making it easy for tenants to reserve what they need without delays. On the backend, property teams can set booking rules, manage approvals, and even link bookings to automated work orders for setup, cleaning, or catering. If amenities are billable, Visitt also supports integrated billing so charges are tracked and invoiced seamlessly.
Is it possible to invoice tenants for amenity usage through Visitt?
Visitt makes it easy for property teams to bill tenants for amenity usage. Charges can be tied directly to amenity bookings using built-in billing codes, so costs are tracked and invoiced automatically as part of the booking workflow. For full end-to-end billing, Visitt integrates with leading property management systems such as Yardi, MRI Software, and Rent Manager, ensuring amenity charges flow directly into existing accounting and financial processes without extra manual work.
How does Visitt handle visitor management and registration?
Tenants can use the Visitt tenant app to pre-register guests, share mobile passes or QR codes, and receive instant notifications when visitors arrive. The process is fast, secure, and easy for tenants to manage directly from their phone or browser. On the backend, property teams can configure approval workflows, track visitor activity, and connect registrations directly to building access systems. Integration with leading access control platforms ensures a seamless, secure check-in process while reducing front-desk congestion and manual steps for staff.
Can property teams customize tenant messaging for different audiences?
Yes. Property teams can easily tailor communications in the Visitt tenant app by targeting specific tenants, groups, or building audiences. Announcements and updates can be sent to exactly the right recipients, avoiding unnecessary noise. On the backend, managers can create custom contact groups and apply rules, making messaging precise and efficient.
How does Visitt help property managers improve tenant experience?
After requests are completed, tenants can quickly rate service, share comments, or respond to short surveys. This feedback flows into real-time dashboards and reports that give managers visibility into tenant satisfaction and the overall tenant experience across properties.
Can the Visitt tenant app be custom branded?
Yes, the Visitt tenant app can be branded to match each property or portfolio. Property teams can apply custom logos, color schemes, and naming conventions so the app feels like a seamless extension of their own brand. This flexibility helps deliver a consistent tenant experience and showcase tenant solutions across every building in the portfolio.
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