Back
Customer Support Specialist
Join Visitt and help redefine how Commercial Real Estate teams operate.
Visitt is a global AI-driven property operations platform helping building owners and operators streamline operations, improve tenant experience, and manage everything from maintenance workflows to communication and compliance — all in one intuitive platform.
We’re looking for a proactive, customer-focused Support Specialist to join our growing team in Israel. In this role, you’ll work directly with customers around the world, solve real-time challenges, and collaborate closely with Product, CX, and R&D teams to deliver an exceptional customer experience.
If you’re tech-savvy, curious, and enjoy helping people in a fast-paced startup environment — we’d love to meet you.
Responsibilities
- Troubleshoot and resolve technical issues, ensuring quick and effective solutions to enhance customer satisfaction.
- Develop and implement strategies to improve support operations, including creating helpful content and guides for both customers and team members.
- Proactively engage with customers to optimize their account usage and product experience, guiding your team to do the same.
- Act as a trusted advisor to key clients, offering clear, friendly, and professional responses to inquiries while leading the team by example.
- Fostering an environment of continuous improvement and high performance.
- Monitor and report on key performance indicators (KPIs) to ensure customer satisfaction targets are met or exceeded.
- Collaborate with cross-functional teams to relay customer feedback and identify opportunities for product improvement.
Requirements
- Strong interpersonal and leadership skills, with the ability to build rapport with both customers and team members.
- Creative problem-solving, adaptable, and able to handle a range of tasks and responsibilities.
- Strong organizational and time management skills, with the ability to prioritize and delegate effectively.
- Proactively committed to exceeding customer expectations and providing top-tier service.
We've received your application and will be in touch if there's a match