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Customer Success Manager (CSM)
About Visitt
Visitt is a fast-growing B2B SaaS company on a mission to transform how Commercial Real Estate teams operate and serve their tenants. Our AI-driven building operations platform empowers property teams to deliver exceptional building experiences, improve operational efficiency, and increase tenant satisfaction - all while reducing costs and complexity.
As a Customer Success team, we sit at the heart of that mission - working hand-in-hand with customers to turn technology into real-world results. From onboarding to renewal, we partner with our clients to drive adoption, maximize value, and help them succeed at scale.
About the Role
We’re looking for a Customer Success Manager who is both strategic and hands-on. You’ll own the customer relationship post-sale - from onboarding through retention - and ensure customers derive measurable value from Visitt.
This role is ideal for someone with strong SaaS customer experience who thrives in a fast-paced environment and is comfortable guiding real estate operators through onboarding, product adoption, and long-term success.
Responsibilities
- Serve as the primary point of contact for our enterprise customers
- Be the face of Visitt in front of our customers - building trust, credibility, and strong working relationships at all levels
- Lead onboarding handoffs and ensure fast time-to-value for new accounts
- Drive ongoing product adoption and usage through proactive outreach and strategic guidance
- Engage with key customer stakeholders to understand business goals and align Visitt’s value to their success
- Monitor account health and identify risks and opportunities to improve retention and expansion
- Run regular business reviews and communicate product updates and roadmap alignment
- Collaborate with Product, Sales, and Support teams to advocate for customer needs and resolve issues
- Maintain accurate customer records, activity tracking, and feedback loops internally
Requirements
- 4+ years in a Customer Success or Account Management role in a B2B SaaS company
- Skilled at managing high-touch, long-term relationships with a mix of users and executive stakeholders
- Strategic thinker with a customer-first mindset and strong communication skills
- Comfortable analyzing account performance and identifying paths to growth or improvement
- Highly organized and able to manage multiple customer relationships in parallel
- Bonus: Experience working with commercial real estate or operations teams
We've received your application and will be in touch if there's a match